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‘It was just terrible’: After years of Kansas Medicaid complaints, change is coming

Andy Marso  |    Kansas City Star    |    July 24, 2019

After years of criticism over delays and mishandling of Medicaid applications at a centralized call center, the state of Kansas is sending more workers to help people directly, face-to-face. Democratic Gov. Laura Kelly announced this week that Kansans will soon be able to walk into regional offices again and get help with Kansas Medicaid, or KanCare, applications for themselves or loved ones. “That sounds great because that needs to be done,” said Sandra Richardson of Roeland Park, who struggled to get answers when her husband’s KanCare coverage was jeopardized last year.

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