Medicare Call Center Woes Persist With Maximus Taking Charge
A General Dynamics selloff hasn’t improved working conditions at Medicare call centers, workers allege, as House appropriators give the 10-year contract closer scrutiny.
Under new manager Maximus Inc., workers at a Virginia call center aren’t receiving adequate wages, in violation of the federal service contract law, the Communications Workers of America allege in a complaint filed Jan. 31 with the Labor Department. The complaint, viewed by Bloomberg Law March 8, is the latest in a series of wage and working condition complaints filed by the union on behalf of workers employed by the CMS contractor.
In a Rare Bipartisan Move, Pennsylvania Legislators Decry Planned Change in Medicaid Gatekeeper