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Maximus Employees Say Company Lowballs Wages with Errant Classifications

Sherman Smith  |   Topeka Capital-Journal   |   February 6, 2020

Employees at a Lawrence call center who handle inquiries for the federal health insurance marketplace say their employer is paying unfair wages.

Communications Workers of America on Thursday filed a complaint against Maximus with the U.S. Department of Labor, alleging Maximus classifies highly skilled employees as low-level workers to avoid paying higher wages.

Maximus caseworkers who handle life-threatening situations, investigate fraud and produce lengthy reports are classified as general clerks, according to the complaint and an employee affidavit. The complaint says refusal to pay higher wages is a violation of the Service Contract Act.

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